Website Security

Security on our website is a top priority for us at Benzeen Auto Parts. We strive to maintain and implement the safest security measures to guarantee secure access for our users. We review and update all security measures to protect any information transmitted via this site. Information transmitted is placed on a secured server to protect and ensure that all personal Identifiable Information is protected from loss, unauthorized access, and alteration.

Benzeen Auto Parts utilizes industry standard encryption technology in order to assure the security of vital and personal information. Our website is certified by, Which verifies the authenticity of our website. Any information that you choose to submit on our website is secured by Secure Socket Layer (SSL) encryption. This encryption also guarantees that any payment information is secure both online and offline. You can verify your security when visiting our website, by looking for the https acronym at the beginning of the address bar, located at the top of your browser or by looking for a small closed lock icon at the bottom of your web browser.

Benzeen Auto Parts, however, cannot guarantee that any and all electronic commerce is completely secure. Users are aware that all information that users submit via our website is at the users own discretion. We advise users to protect and safeguard any personal information that will be used on our website.

Account Security

We are committed to ensuring that your account and account information is secure. Benzeen Auto Parts does its part to make sure that your information is kept protected. We recommend for our users to take the same levels of precaution. Here are some ways that you can protect your https://www.benzeenautoparts.com/ account and avoid unauthorized access.

Safeguarding your User ID and Password

Never share your User ID or Password with any other person or other user Do not use a Password that is the same as your User ID Change your password periodically.

Protecting Your Account from Online Fraud

Be aware of "phishing" or "spoofing" activity online. Phishing is defined as: to try to obtain financial or other confidential information from Internet users, typically by sending an email that looks as if it is from a legitimate organization, usually a financial institution, but contains a link to a fake Web site that replicates the real one. Spoofing is defined as: a mocking imitation of someone or something. These are methods in which online fraud can be conducted. This is done so by the use of pop-up windows, and fictitious emails and websites. Fictitious or "spoof or phishing" emails appear as emails that originated from a legitimate company, when in actuality is not the case. These emails usually state that they're regarding an urgent matter and may ask recipients to reply to the email and provide personal information or account information.

Security Tips

Benzeen Auto Parts recommends for users to not open any suspicious emails and to delete them immediately. If you do decide to open any suspicious email, we advised not to click on any links or access any attachments that may be included with the email. Users are advised to immediately report any suspicious emails, website activity or use. To report any suspicious material please contact us at info@benzeenautoparts.com or give us a call toll free at 1-(877) 541-9077 Monday-Friday, 8a.m. - 5p.m. (PST), Saturday 9a.m. -2p.m. (PST).

Warranty Info

Please note: T.L.S. Parts Inc. is DBA (doing business as) Benzeen Auto Parts.

Please read the following carefully. We'd like you to have a complete understanding of what our warranty includes. If you have any questions or concerns, we welcome you to contact us for more information.

Hassle-Free 1 Year Warranty

Benzeen Auto Parts warrants the original purchaser that their part is protected against any defect for 1 year (365 days) from the date of original purchase. In the event of defect, Benzeen Auto Parts will repair, replace, or refund the purchase price of the part. This warranty is not transferable, is limited to defects in the part, and does not include accessories attached to the actual part.

Hassle-Free 1 Year Warranty on Mechanical Parts

The Mechanical Parts warranty excludes breakdowns caused by uncovered components, improper installation, failure to clear computer codes, defective workmanship, usage for which the part was not intended, and/or improper maintenance (e.g. using the incorrect types and/or levels of fluids and lubricants as outlined in the vehicle's "Owner's Manual").

Extended Warranty

The time period of an Extended Warranty purchased on this site is defined by the option selected on the part page or cart page before checkout or as detailed on your invoice. Extended Warranties only extend the duration of time the part is covered and preserves the same level of coverage as specified in the Hassle-Free 1 Year Warranty and Mechanical Parts Warranty detailed above. Additional options for Extended Warranties not featured on this site may be available for purchase, please call for details.

Labor Warranty

1 year coverage plan:
Parts and labor covered for up to one year after the date of original invoice

12/12 coverage plan:
Parts and labor covered for up to 12 months after the date of original invoice or up to 12,000 additional miles on vehicle's odometer.

* Documented proof of mileage at time of repair is required.
* All repairs must be done by a licensed ASE Certified repair shop.
* All parts and labor warranties must be purchased at time of sale. Buyer understands that these purchased warranties apply only to the original purchased part. Warranty replacement parts carry no extended and/or labor warranty unless purchased separately.
* Labor warranty claims will warrant a $100 per hour cap not to exceed the original price of purchased part. $100 per hour rate will be based on Mitchell, All Data, and Chilton per hour book time rate.
* Labor warranty can only be used once.

All Warranties are Null and Void if:

• The part purchased is installed in an application for which the vehicle manufacturer did not intend it.
• Defect or failure is caused by a towing trailer or any other vehicle unless your vehicle is equipped for this purpose as recommended by the vehicle manufacturer.
• Failure resulted by abuse, misuse, or improper modification.
• The part fails or becomes defective resulting from the vehicle being involved in a collision.
• The vehicle is not serviced at proper intervals, or appropriate fuel or coolant is not supplied in accordance with the vehicle manufacturer’s specifications.
• Failure or defect caused by theft, fire, collision, explosion, earthquake, lightning, windstorm, hail, water, freezing or flood.
• Heat tab centers are melted or removed.

Terms and Conditions

• All warranties are not transferable
• Warranty coverage begins as of the date of purchase as indicated on the original invoice.
• The original invoice must accompany all return items
• Benzeen Auto Parts must approve of any repairs or replacements, prior to any work being performed.
• Proof of regularly scheduled maintenance is required.
• Benzeen Auto Parts reserves the right to inspect any product prior to replacement.
• Timing belts, water pump, thermostat, spark plugs, fluids and seals are routine maintenance items and should be replaced at the time of installation and at the vehicle manufacturer’s recommended service intervals.
• (Refer to vehicle manufacturer’s owner’s manual for recommended maintenance schedule and specifications)
• Benzeen Auto Parts drains all fluids from the parts that we sell. It is the customer’s responsibility to fill all part components with the appropriate fluids or lubricants. Cooling system must be filled with appropriate antifreeze.
• Warranty does not cover freight costs or similar damages.
• Windshields and other glass breakage are not covered under this or any warranty, unless specified on the invoice.
• Benzeen Auto Parts is not responsible for any injury or damages that result from installation of purchased parts.
• The year and model of the vehicle or part printed on an invoice is within range of interchangeability. The part supplied to customer may not necessarily be the exact model and year as the part or vehicle that has been provided.
• Proper verification of operating conditions for cooling and electrical systems must be checked at time of installation of parts or products that can be affected by these systems.
• Engines: Engine warranties are limited to defects in the block, rod knock, block cracks, and excessive smoking. We do not guarantee against oil leaks. Engine accessories installed or attached to the motor for convenience or preference are not covered by our warranty. Engines will not be covered if center heat tab is melted or removed. Claims related to overheating resulting from improper maintenance and or lubrication of the cooling system and or engine, are not covered by warranty. Benzeen Auto Parts does not warrant suitability of engines or other parts for compliance with any state’s smog regulations. Customer is responsible for making this determination prior to purchase.
• Transmissions: When purchasing a transmission, installer is responsible for replacing radiator or transmission oil cooler, flushing the transmission oil cooling lines, filling the differential, shifter mechanism adjustments; including filter, seals, and gaskets. In addition, the installer is also responsible for checking computer codes and resetting as necessary upon the installation of a transmission.
• Transmissions are guaranteed to work properly. Transmission gears are guaranteed to be in working condition. Benzeen Auto Parts does not provide warranty on gear and case damage or breakage caused as a result of improper use, installation, or abuse.

Returns and Refunds

Please visit the Returns & Refunds page.

Important Notices

"SRS" Recycled Parts: Regarding any recycled Supplemental Restraint System ("SRS") including airbags and seatbelts, a qualified installer must install this recycled system for the pretensioner to operate properly. Installer must install this system in accordance to the vehicle manufacturer's specifications. Installer is responsible for testing the part for proper functionality. Benzeen Auto Parts is not responsible for the improper installation of this system. The purchaser and/or user and installer are aware and assume all risks of damages, injuries, and death, which may arise as a result of the improper installation or use of a recycled SRS part. All recycled SRS parts including airbags are sold on an "AS IS" basis. Benzeen Auto Parts makes absolutely NO warranty, whether expressed or implied, as to the fitness or condition for a general purpose or of merchantability in connection with any sale of an SRS part.

VIN Requirements: If any part sold has a Vehicle Identification Number ("VIN") on it, the installer must obtain a replacement VIN for the part to the extent necessary to comply with applicable laws.

Disclaimer

This website is not endorsed, approved or affiliated with any of the makes that may be represented by their respective names or logos. None of the owners of these names or logos represent any of the products advertised or offered on this website. All make names and logos are property of their respective owners and are used in this website solely for identification and education.

Warranty Terms Notice

Benzeen Auto Parts may revise or update these warranty terms at any time without prior notice. By using this site you are agreeing to be bound by the current version of these warranty terms and conditions of use.

Questions or Additional Information

If you have any questions regarding your warranty or wish to obtain additional information, please e-mail us at info@benzeenautoparts.com or send us a letter via U.S. Mail to:

We at Benzeen make our best effort to deliver the best quality service to our customers and our ultimate goal is your satisfaction. If you have any questions or concerns, please don’t hesitate to contact us.

For information regarding our hassle-free Warranty coverage please visit the Warranty page.

Returns & Refunds

We mean it when we say hassle-free, your satisfaction is our goal and we stand behind all the auto parts we sell.

All returns must be made within 30 days of purchase and must be accompanied by the original sales receipt or invoice. All parts must be returned in the same condition as received, complete, and undamaged within 30 days. Benzeen Auto Parts is not responsible for delivery or freight charges incurred for returned parts. Approved refunds will be in the form of full store credit or be subject to a 25% restocking fee. Refunds are not available on deposits or special order parts.

Ebay Customers

For parts purchased from eBay, please contact us directly at (877) 541-9077 before opening a claim/dispute or leaving negative feedback. eBay often takes up to a week to process your request while we can make sure you are satisfied the same day we receive your request.

Core Charges

Core charges are refundable if returned within 30 days. Only the appropriate core charges will be refunded. Cores must be drained of fluids and complete as sold in order to obtain credit. Core refunds on used parts will not include sales tax in accordance to each individual state's regulations.

Start a Return

If you are ready to start a return, please give us a call at (877) 541-9077 and have your order number ready (your order number may be found in the invoice we sent to your email). Thank you!

Contact Information

If you have any questions regarding this Privacy Policy you may contact us at:

Benzeen Auto Parts

3811 Recycle Road

Rancho Cordova, CA 95742

Locally Phone: (877) 541-9077 ( Toll Free )

Phone: (916) 638-5555

info@benzeenautoparts.com

Shipping Time in Transit

Shipping

• All items are shipped standard via FedEx, or USPS.
• All orders are shipped within 1 business day on receipt of cleared payment and will take up to 7 business days in transit, so please allow up to 8 business days after processing for delivery.
• For International customers outside the lower 48 states, please contact us.
• All items that are pulled from the shelf will leave our location within 1 business day or 24 hours. Parts that must be dismantled from the vehicle will leave within 1-3 business days.
• For International customers outside the lower 48 states, please contact us.
• We usually will not ship overseas. Best practice is to ship to a friend or family in the Continental U.S. and have them forward it to you.
• We are not always able to ship outside of the Continental United States. The only exceptions are Alaska, Hawaii, Puerto Rico and Canada VIA FedEx.
• Shipping to Alaska, Hawaii, Puerto Rico and Canada is available for select parts at an additional cost. Please contact us for more information.
• We will not ship to PO or APO box addresses. Any orders with a PO or APO box address will not ship until an acceptable address is provided.
• We will email tracking information at the time of shipment.
• You can track your order from the order tracking tab on our website homepage.
• If signature at time of delivery is desired, please contact us immediately.
• California customers pay California state sales tax.
• Please inspect your package immediately prior to accepting delivery. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt by the driver.
• Local pick up is available, but please give us a call in advance to be sure your part is ready. We are located at 3811 Recycle Road, Rancho Cordova, CA 95742 and open Monday - Friday 8am - 5pm and Saturday 9am - 2pm.

Freight

• All Freight Shipping Requires A Business Name And Address And In Some Cases Forklift Access For Heavy Items Such As Engines, Transmissions, Hoods, Fenders, Doors, Trunk Lids, Bumpers, Axle Beams And More. If A Forklift Is Not Available And The Delivery Driver Has To Use Their Lift Gate Then The Buyer Is Responsible For A $50 Lift Gate Fee. Buyers Can Resort To The Option Of Picking Up The Part From A Nearby Freight Hub And In Such A Circumstance We Would Provide The Location And Phone Number Of The Freight Hub. Buyer Must Have Access To A Truck And Show Up With Proper Identification
• Items with freight shipping are those items whose weight and/or dimension exceeds what's allowable for FedEx or USPS.
• If a forklift is not available and the delivery driver has to use their lift gate, the buyer is responsible for up to $300 in lift gate fees.
• All items that are pulled from the shelf will leave our location within 1 business day or 24 hours. Parts that must be dismantled from the vehicle will leave within 1-3 business days.
• Buyers can resort to the option of picking up the part from a nearby freight hub and in such circumstance we would provide the location and phone number of the freight hub.
• Buyer must have access to a truck and show up with proper identification.

Troubleshooting

• Please inspect your package immediately prior to accepting delivery. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt by the driver.
• Shipping Damage: Damages must be reported and filed with the carrier immediately. Orders lost in transit must be reported to us immediately. We are not liable for carrier damages. A claim must be filed with Freight Company to facilitate an exchange. If you received a damaged product, please report it to us within 48 hours from date of receipt. No exceptions.
• Missing Item(s): Please check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we may need to separate your order into multiple shipments, which will be indicated on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you have originally paid. You may also contact us at 1-916-403-7904 local or toll free 1-877-247-1717 for estimated delivery dates for each item shipment associated with your order.
• Incorrect Items:If you received an incorrect item, this should be reported to us within 3 business days from the date of receipt. We will arrange pickup of the incorrect items. The replacement will only be sent once the original item has been received and confirmed by us. If the item returned matches the vehicle information in the listing or product description, you will be charged a 25% restocking fee plus shipping and handling charges both ways.
• Incorrect Address: We are not responsible for packages shipped to the incorrect address. We are only able to ship to your PayPal address or the address entered, so please confirm that all of your information is accurate before submitting your payment.
• If you would like additional information about shipping, please do not hesitate to give us a call at 877 - 247 - 1717

Terms & Conditions

Please note: T.L.S. Parts Inc. is DBA (doing business as) Benzeen Auto Parts.

Please read these website terms and conditions of use carefully. By accessing this site, you are agreeing to the terms and conditions of use, all applicable laws and regulations, and you also agree that you are responsible to be in compliance with any applicable local laws. If you do not agree with any of these terms and conditions, you are prohibited from using or accessing this site. Content on this web site is protected by all applicable copyright and trademark laws.

Benzeen Auto Parts operates the website: https://www.BenzeenAutoParts.com. All purchases made from the company or the website are subject to these terms and conditions. Benzeen Auto Parts reserves the right to revise, change, and or modify these terms and conditions at any time without prior notice. By using this web site you are agreeing to be bound by the updated version . We advise for you to periodically review these terms and conditions for any updates or changes.

License Use

Permission is granted to temporarily download one copy of content, whether it be, information or software on Benzeen Auto Parts website for personal, non-commercial use and viewing only. This is only a grant of license and not a transfer of title. Under this license you are prohibited to:

Modify, edit, or copy content;
Use any of the content for commercial use or purposes, or for public display whether commercial or non-commercial;
Remove any copyright or other proprietary notations from the content; or
Transfer the content to another person or duplicate the content on any other server.

This license will automatically terminate if you are found to be in violation of these terms and conditions. Benzeen Auto Parts reserves the right to terminate this agreement at any time. Upon terminating your viewing of this content or if the license is terminated, you must destroy any downloaded content in your possession whether in electronic or printed format.

Disclaimer

This website is not endorsed, approved or affiliated with any of the makes that may be represented by their respective names or logos. None of the owners of these names or logos represent any of the products advertised or offered on this website. All make names and logos are property of their respective owners and are used in this website solely for identification and education.

All content found on the Benzeen Auto Parts web site is provided on an "as is, as available" basis. Benzeen Auto Parts makes no warranties, expressed or implied, representations or endorsements in any form in respect to this site, any of the content on this site or purchases made from the site or company. Benzeen Auto Parts disclaims and negates all other warranties of any kind, including without limitation, including implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, you agree to assume responsibility and risk for use of the site, accuracy, reliability, and likely results of the use of the content on this site as well as content on any other sites that may be linked to the Benzeen Auto Parts website.

Benzeen Auto Parts cannot guarantee or warrant that the use of this site and its content or features and or functions used will be without interruption or errors. Additionally, you are aware that Benzeen Auto Parts cannot warrant that functions or content will be available on a timely manner or secure. Content, functions, and features are provided on an "as is" and "as available" basis. Any defects or errors can be brought to our attention at info@BenzeenAutoParts.com.

Liability Limitations

Benzeen Auto Parts is not liable for any loss or damages resulting from the use or inability to use the site, the content or materials on the site. We are not responsible for loss of data or profit, or interruption of business due to the use or inability to use the content or materials on the site. You understand and agree that Benzeen Auto Parts is not liable for use or inability to use the site.

Users agree to use the site for lawful purposes only. Users also agree to not conduct functions that may compromise the security of the site or other users. Altering or modification of the site in a way that may make it unavailable to other users or cause damage to the site and content is strictly prohibited under all applicable laws.

Revisions and Corrections of Errors and Inaccuracies

The content available on the site may include errors or inaccuracies and may not be correct or current or up to date. Technical, typographical, or photographic errors may be found on the site. Benzeen Auto Parts does not warrant that any of the content on the site is 100% accurate, correct, complete, up to date, or free of visual defects. We reserve the right to make any necessary corrections, changes, or updates to the content on the site at any time without prior notice. Benzeen Auto Parts does not, however, make any commitment or guarantee that any errors or inaccuracies of the content will be updated and/or corrected.

Terms of Use Notice

Benzeen Auto Parts may revise or update these terms and conditions of use of its website at any time without prior notice. By using this site you are agreeing to be bound by the current version of these Terms and Conditions of Use.

Terms of Use Notice

Benzeen Auto Parts may revise or update these terms and conditions of use of its website at any time without prior notice. By using this site you are agreeing to be bound by the current version of these Terms and Conditions of Use.

Questions or Additional Information

If you have any questions regarding these Terms and Conditions of Use or wish to obtain additional information, please e-mail us at info@BenzeenAutoParts.com or send us a letter via U.S. Mail to:

Contact Information

If you have any questions regarding this Privacy Policy you may contact us at:

Benzeen Auto Parts

3811 Recycle Road

Rancho Cordova, CA 95742

Locally Phone: (877) 541-9077 ( Toll Free )

Phone: (916) 638-5555

info@benzeenautoparts.com

Why Do Some Part Photos Say "Not Actual Part"?

These photos serve as an example of the part type you are viewing but is NOT an image of the actual part as described in the description. These NOT ACTUAL PART photos should not be used to compare compatibility with your part. We recommend matching part numbers or clicking the vehicle fitment button to ensure compatibility.

What Is A "Stock" Number?

This is a unique number we assign to every vehicle that is processed in our inventory. This helps us trace back any information from one part to is original donor vehicle.

How Do I Know The Part Fits My Vehicle?

You can always click the "Check Vehicle Fitment" button to verify compatibility and compare your part number in the description or ask a specialist for more information

What If I Don’t Find The Part I Need?

Click the Part Request tab in the menu bar at the top of the page. Enter your details into the form and we will make our best effort to find a suitable replacement for your part as soon as we can. If you can't wait, feel free to give us a call!

Wholsale Pricing For Body Shops, Mechanics, Insurance Adjusters Or Repair Facilities?

Yes! We welcome you to contact our wholesale department at (916) BEN-ZEEN or (916) 236-9336 where we cater to your specific professional needs

I Live Close, Can I Pick Up My Part Instead?

Yes, please give us a call and let us know before purchasing so that we may have the part ready when you visit us.

Where Can I Find My Tracking Number?

Click the "Order Tracking" tab in the menu bar at the top of the page and enter your order number. Your order number is located in the invoice sent to your email inbox.

Where Can I Find My Vin #?

You can find your Vehicle Identification Number on the Windshield on the driver's lower side or in the door jamb of the driver's door near the pillar. The number is usually 17 digits long and contains numbers and capital letters. If you cannot find it, give us a call! We are happy to help.

What Do All These Abbreviations/Acronyms Mean?

The automotive industry consists of many acronyms for long strings of words, here is a list of our most popular:

What Do I Do If I Need To Cancel My Order?

Please give us a call immediately and we will help resolve the situation.

What Information Should I Have Ready Before Calling?

We recommend you have your VIN# or part number, model, make, year, and some features of your car including transmission type and motor type, or your invoice/order number.